Associate Director, Customer Engagement

  • US- Field-Based
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Company Background

MorphoSys is a biopharmaceutical company dedicated to the discovery, development and commercialization of innovative therapies for people living with cancer and autoimmune diseases. 
Over the last two decades, MorphoSys has forged partnerships with many of the leading global pharmaceutical companies. Together with our global partners, we have developed more than 100 product candidates, of which 27 are currently in clinical development – one of the broadest pipelines in the industry.
In 2021, Constellation Pharmaceuticals Inc., became a fully owned subsidiary of MorphoSys. Constellation Pharmaceuticals Inc., is a clinical-stage biopharmaceutical company using its expertise in epigenetics to discover and develop novel therapeutics.
Headquartered near Munich, Germany, the MorphoSys Group, including the fully owned U.S. subsidiaries MorphoSys US Inc. and Constellation Pharmaceuticals, Inc., has more than 750 employees. For more information visit www.morphosys.com or www.morphosys-us.com or www.constellationpharma.com We are #BolderAndBrighterTogether!

Job Summary & General Responsibilities

The AD, Customer Engagement (CE) role is a key field-based position supporting the commercial efforts of the Hematology portfolio. The AD, CE is an exceptional business leader with deep hematology experience who will work cross-functionally to drive results in three main areas: 1) KOL relationship and advocacy identification and development 2) Identify HCPs for Commercial Programs such as speaker bureau, training and other transactional engagements 3) Coordinate and lead regional Strategic Planning and Business Development specific to key HCP influencers within a specific geography.  All promotional practices will be held to the highest ethical standards and will adhere to the regulatory requirements of the FDA and other government agency guidelines, without exception.  This position will report directly to the Senior Director, Field Force Effectiveness, Marketing Operations and Customer Engagement (F.O.R.C.E.)

Key Accountabilities 

KOL Relationship Development and Advocacy
  • Identify, cultivate and maintain long-standing relationships with national and regional Hematology KOLs at academic centers and leading community practices
  • Support KOL influence-mapping initiatives developing profiles and engagement / communication plans for each assigned KOL
  • Monitor KOL opinions and sentiment about current and future treatment patterns that may impact the Morphosys portfolio and provide feedback for consideration in the development of brand strategic plans
  • Address customer service issues and coordinate cross-functional action plans to address issue as needed
  • Act as a key point of contact between KOLs and Morphosys, including office-based cross-functional colleagues / teams
  • Attend and coordinate local, regional and national conferences and scientific meetings as identified and directed
  • Coordinate with medical functions and Incyte partner to ensure strong experience from KOLs
HCP identification and Commercial Programs
  • Work with field and office-based colleagues to identify, contract and collaborate qualified HCPs for various projects including promotional speaking, training and other contractual engagements
  • Provide real time assessment of commercial program effectiveness such as speaker bureau
  • Act a geographical lead for speaker development and feedback including coaching and point of contact for any speaker bureau issues and updates
  • Ensure compliance with internal corporate policies and guidelines regarding approval, development and execution of various commercial programming
  • Work cross functionally with Marketing, Market Access and Sales leadership regarding insights, program evolution and implementation of improvements.
Strategic Planning and Business Development
  • In collaboration with Field Sales Leadership, gain a deep understanding of the business, influencers and critical differentiators though analytics and aggregated customer feedback
  • Develop KOL strategy and plans that integrate with Field Sales Business Planning and Market Access Account Plans
  • Identify and coordinate deliverables towards commercial business opportunities including regional marketing opportunities

Job Qualifications, Experience & Skills

  • Bachelor’s degree is required; MBA or advanced health science degree is highly desired
  • A minimum of 10 years of pharmaceutical industry commercial experience in Sales, Market Access and/or Marketing
  • At least 5 or more years of work experience in one or more of the following: key account management, medical liaison, thought leader or regional marketing and/or clinical sales
  • Hematology/Oncology/Rare Disease/DLBCL experience is strongly preferred; 5+ years highly desired
  • Prior product launch experience is required
  • Prior experience in a co-promotion is preferred
  • Demonstrated experience in competitive markets is required
  • Industry Knowledge – must understand the pharmaceutical industry and the prescription drug distribution process in a large healthcare organization
  • Access & distribution knowledge – Strong understanding of the buy and bill process is highly preferred
  • Legal framework and Government Enforcement Environment – understands and is appreciative of the laws and regulations applicable to the sale and marketing of Pharmaceutical products to physicians
  • Proven track record of consistently achieving or exceeding expectations and objectives in assigned responsibilities as confirmed by references
  • Ability to gain consistent access & develop strong, professional relationships for scientific exchange and promotion with key institutions, academic medical centers, community based practices and Key Opinion Leaders and their staff
  • Experience developing and implementing novel approaches in the US Oncology marketplace, including pull through programs, innovative tactics, and alternative sales models
  • Strong business and contract acumen with a proven track record in building strong customer relationships, customer and market knowledge, strong influencing and negotiation skills with internal and external constituents
  • Ability to influence the development and implementation of marketing strategies that impact these segments, as well as effectively coordinate deployment with Field Sales and Market Access.
  • Strong interpersonal and communication skills coupled with excellent negotiation and analytical skills
Health & Safety
  • Full vaccination against COVID 19 is a requirement for this position.
  • Field-based position with HQ responsibilities
  • This position requires up to 75% travel inclusive of overnight trips
Culture & Benefits
As a full time employee of MorphoSys US Inc., you will receive a comprehensive benefits package consisting of medical and dental, vision, life, disability and more.  We offer a competitive PTO and holiday schedule – giving you the time you need to recharge, along with a 401k retirement plan which allows you the opportunity to save for your future with an employer matching program.  Our culture is a collaborative work environment and we believe the unique contributions each of us brings drives our success. 

EEOC Statement

MorphoSys US Inc. is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices.  We are committed to creating a diverse work environment with non-discrimination for all employees and qualified applicants without regard to race, color, religion, national origin, sex, protected veteran status or disability.